Store Policies
WHAT IS THE TURNAROUND TIME?
All wallpaper and vinyl orders made to order so please allow 7 BUSINESS days for production. This does not include weekends nor holidays. During site wide sales, production period may be extended to 25-30 business days. The production states a specific timeframe, you may still receive your order sooner, but please plan on the full production time. Sample orders typically ship out in a few business days but may still carry the normal 7 business day turnaround. International orders vary in shipping times. To cancel your order, you must request cancellation within 12 hours of purchase.
All curtains and blankets are ready to ship and will leave our warehouse in Utah 3-5 business days after purchasing. During site wide sales please be patient with us and we work through a high influx of orders!
CAN I TRACK MY ORDER?
Absolutely! We understand the excitement that comes with each order. You will be emailed a tracking number as soon as your order ships! Please allow up to 24-48 hours for the mail system to scan your package and update the tracking. Any questions regarding tracking, please contact your local post office.
CAN I EDIT OR MAKE CHANGES TO MY ORDER?
Because of the high volume of orders, we can not guarantee edits to your order after they are placed. Please make sure all information, measurements and product selection are correct before submitting order.
DO YOU OFFER RETURNS OR EXCHANGES?
Because all of our wallpaper/vinyl orders are made to order, we DO NOT OFFER RETUNS/EXCHANGES/REFUNDS. We encourage ordering a sample of all of our items for testing before purchasing.
Curtain and blanket returns must be returned within 7 days of product delivery in perfect, unused condition. Once returned item(s) is/are received, your return will be processed within 3-7 business days. All shipping costs are the customers responsibility and will not be refunded.
If return is received used or not in original condition, a restocking fee of 20% will be deducted from refund.
Loomwell is not responsible for lost or stolen packages. Please contact your local post office with questions regarding shipment tracking.
We strongly recommend keeping your tracking number for packages returned to us. We are not responsible for lost packages.
DISCLAIMER
Because the skill of application, surface paints and primers, textures, and site conditions vary so much and are out of our control, Loomwell home goods products hold no warranty or guarantee. We strongly recommend purchasing sample pieces first to test.
INTERNATIONAL ORDERS
The buyer is responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. that may be required by your country for importing consumer goods. This fee is not to us, but rather to your county therefore, we do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
