Refund policy

 

DO YOU OFFER RETURNS OR EXCHANGES?

Because all of our wallpaper/vinyl orders are made to order, we DO NOT OFFER RETUNS/EXCHANGES/REFUNDS. 

If you feel there was a mistake with your order, you must let us know within 30 days of delivery. 

We encourage ordering a sample of all of our items for testing before purchasing. Customers who choose to order wallpaper without ordering a sample are proceeding with the knowledge + acceptance that this wallpaper is not eligible for return/exchange/refund for any reason, including, but not limited to color/pattern/scale variances from our listings, installation errors + the ability of this wallpaper to adhere for any length of time. 

Loomwell is not responsible for lost or stolen packages. Please contact your local post office with questions regarding shipment tracking.

We strongly recommend keeping your tracking number for packages returned to us. We are not responsible for lost packages.