FAQ

All wallpaper and vinyl orders made to order so please allow 7 BUSINESS days for production. This does not include weekends nor holidays. During site wide sales, production period may be extended to 25-30 business days. The production states a specific timeframe, you may still receive your order sooner, but please plan on the full production time. Sample orders typically ship out in a few business days but may still carry the normal 7 business day turnaround. International orders vary in shipping times. To cancel your order, you must request cancellation within 12 hours of purchase.

All curtains and blankets are ready to ship and will leave our warehouse in Utah 3-5 business days after purchasing. During site wide sales please be patient with us and we work through a high influx of orders!

Absolutely! We understand the excitement that comes with each order. You will be emailed a tracking number as soon as your order ships! Please allow up to 24-48 hours for the mail system to scan your package and update the tracking. Any questions regarding tracking, please contact your local post office. Loomwell is not responsible for international duties or fees. These fees must be covered by the customer.

Because of the high volume of orders, we can not guarantee edits to your order after they are placed. Please make sure all information, measurements and product selection are correct before submitting order. Please reach out ASAP if an edit needs to be made and we will see if it is possible.

We print using UV ink. This is a green technology that uses a photomechanical process to instantly dry ink after printing. Benefits of UV ink includes superior durability, eco friendly having no emissions, zero fading, and scratch resistant properties. The wallpaper material is environmentally safe and bio-degradable over time, No PVC and nontoxic. There is no Glycol-Ether or Formaldehyde in the adhesive and no Detrimental concerns of Phthalates.

Because all of our wallpaper and vinyls orders are custom made to order, we DO NOT OFFER RETUNS/EXCHANGES/REFUNDS. We encourage ordering a sample of all of our items for testing before purchasing.

Curtain and blanket returns are final sale.

All shipping costs are the customers responsibility and will not be refunded.

Loomwell is not responsible for lost or stolen packages. Please contact your local post office with questions regarding shipment tracking.
We strongly recommend keeping your tracking number for packages returned to us. We are not responsible for lost packages.

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Our innovative self adhesive material for Wallpaper sticks to a lightly textured walls! We strongly recommend purchasing a sample first to ensure it works with your paint/surface. Customers who choose to order wallpaper without ordering a sample first are proceeding with the knowledge + acceptance that this wallpaper is not eligible for return/exchange/refund for any reason, including, but not limited to color/pattern/scale variances from our listings, installation errors + the ability of this wallpaper to adhere for any length of time. We strongly advise against hiring a "professional installer" as they are not familiar with our product and may result in issues. Loomwell is not responsible for any error made by installers.

Our wallpaper will stick to virtually any properly primed and painted surface (in all weather and room temperature changes), and can be easily removed with a 99% guarantee the surface will be residue and damage free. The material does not rip or wrinkle and is not required to be removed over a certain period of time. Results will vary on orange peel texture and any paint that is advertised to be "easy to clean." These paints may have additives making it hard for the wallpaper to adhere too. We STRONGLY recommend ordering and applying a sample to the wall and leaving up for at least one week for all paint and textured surfaces. Make sure you allow 30-days on NEWLY PAINTED surfaces for out-gassing (to prevent bubbling). Not recommended for brick, non-painted cement surfaces.

Yes! The wallpaper is a perfect addition to any bathroom! The humidity or steam does not affect it's performance. Keep in mind that the wallpaper is NOT waterproof and not recommended for any place it will be constantly splashed with water.

Because the skill of application, surface paints and primers, textures, and site conditions vary so much and are out of our control, Loomwell products hold no warranty or guarantee. We strongly recommend purchasing sample pieces first to test.

To calculate, measure the wall you plan to install the wallpaper on. Measure the width in inches and divide it by 24. Take that number and round it up to the WHOLE number. For example if your wall is 112 inches wide, divide it by 24 and you get 4.66, that means you need 5 panels! Then measure your walls height from ceiling to baseboard and select the 4 foot, 8 foot, or 10 foot etc. option based on how tall your ceiling is. When going around a window or a door, it is best to imagine that they aren't there while measuring. This ensures the patterns will be seamless over the entire space. You will trim the panels to fit your space perfectly.

For detailed video steps or more complicated rooms please see our measuring tips page 

Absolutely! However, our flat rate shipping fee of $9.99 does not apply to international orders! Shipping costs will be calculated at check out! The buyer is responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. that may be required by your country for importing consumer goods. This fee is not to us, but rather to your country therefore, we do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.

Email us! support@loomwell.com we do our very best to respond within 24-48 hours Monday-Friday.
Please keep in mind that our hours are Monday-Friday, 9:00-6:00 MST. If an email is sent over the weekend or after 6:00 MST, we will respond to you as quickly as we can on Monday or the following business day. We are a small husband and wife team that value our weekends as a family.

WHERE ARE YOU LOCATED?

Our warehouse is located at 513 North SR 198 Salem UT, 84653 . We do not have a retail storefront at this time. 

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